Warranty Information
Welcome to [SASTA-HAYPK.COM]! We pride ourselves on the quality of our products and want to ensure that you have a fantastic experience with every purchase. Below, you’ll find detailed warranty information for each of our product categories: Shoes, Electronics, Kitchen Items, and Health & Beauty Products. If you have any questions, please feel free to contact our customer support team.
1. Shoes Warranty
Coverage:
- Duration: Our shoes come with a 12-month warranty from the date of purchase.
- Includes: Manufacturing defects, such as stitching issues, material flaws, and structural integrity problems.
- Excludes: Normal wear and tear, damage from misuse, accidents, or improper care.
How to Claim:
- Contact our customer service within the warranty period.
- Provide your order number and a clear description of the issue.
- Include photos of the defect and the receipt as proof of purchase.
Resolution:
- We will either repair, replace, or offer a refund for defective shoes, depending on the nature of the issue.
2. Electronics Warranty
Coverage:
- Duration: Our electronics are covered by a 24-month warranty from the date of purchase.
- Includes: Defects in materials and workmanship under normal use.
- Excludes: Damage caused by accidents, unauthorized repairs, misuse, or alterations.
How to Claim:
- Reach out to our support team within the warranty period.
- Provide the product serial number, order number, and a detailed description of the issue.
- Send photos or videos of the defect and include your receipt.
Resolution:
- We will diagnose the problem and offer a repair, replacement, or refund based on our evaluation.
3. Kitchen Items Warranty
Coverage:
- Duration: Our kitchen products are warranted for 12 months from the date of purchase.
- Includes: Manufacturing defects such as faulty mechanisms or material flaws.
- Excludes: Wear and tear from regular use, damage from improper use, or accidents.
How to Claim:
- Contact customer support with your order number within the warranty period.
- Provide a description of the defect and include photographs of the issue and your receipt.
Resolution:
- We will either repair or replace the item, or offer a refund depending on the situation.
4. Health & Beauty Products Warranty
Coverage:
- Duration: Our health and beauty products come with a 6-month warranty from the date of purchase.
- Includes: Defects in manufacturing such as malfunctioning devices or defective components.
- Excludes: Issues resulting from misuse, personal reactions, or changes in preference.
How to Claim:
- Notify our customer service team within the warranty period.
- Provide the order number, a description of the issue, and any relevant photos.
- Include your receipt for verification.
Resolution:
- We will assess the issue and offer a replacement or refund, depending on the nature of the defect.
General Warranty Terms
- Proof of Purchase: Always keep your receipt or proof of purchase. This is required for all warranty claims.
- Shipping Costs: Customers are responsible for shipping costs when returning items for warranty claims, except where required by law.
- Warranty Periods: Warranty periods are based on the date of purchase. Claims made after the warranty period will not be covered.
- Modification: We reserve the right to modify our warranty policies at any time, but any changes will not affect claims made before the modification.
If you have any questions or need assistance with a warranty claim, please don’t hesitate to contact us at [sastahaypk@sastahaypkgmail-com] or [0316-0121100]. We’re here to help!
Thank you for choosing [SASTA-HAYPK.COM]. We appreciate your business and are committed to ensuring your satisfaction with every product you purchase.
Feel free to adjust any details to better fit your brand’s specific policies and tone!
